Storyboards
Storyboarding is a way to visually work through and share ideas from a stakeholder-centric perspective. It can be a helpful tool when it’s difficult to communicate an idea verbally. Consider storyboarding as a way to visualize new service delivery models.
Example Scenario: A client accessing services remotely for the first time or a volunteer adapting to new safety protocols.
Instructions:
Define the scenario:
Clearly define the stakeholder scenario or interaction you want to storyboard.
Create frames:
On a large sheet of paper, draw 6–8 frames (like a comic strip).
Sketch and caption:
In each frame, quickly sketch of a key moment in the scenario. Add captions to describe what is happening.
Tell a story:
Ensure the frames create a cohesive story with a beginning, middle, and end. Focus on the user’s actions, thoughts, feelings, and interactions.
Share and refine:
Share your storyboards with others and gather feedback. Refine the story as needed.
Notes:
Encourage simple sketches and don’t worry about the quality of the drawing!
Avoid the weeds. Focus on the high-level narrative. Resist the urge to include too much detail.
If unaddressed pain points emerge, try developing needs statements to strengthen your idea.